Technical Support
Experiencing issues with your satellite radio? Our specialists diagnose and resolve common problems quickly and effectively.
Independent third-party service provider. Not affiliated with SiriusXM.
Common Issues We Can Help With
Our technical support team is trained to handle a wide variety of satellite radio problems. Here are some of the most common issues we resolve.
Signal and Reception Issues
Weak signal, dropped channels, or "No Signal" messages are among the most common satellite radio problems. Our specialists can help you diagnose the root cause, whether it is antenna positioning, obstructions, or device configuration issues. We provide step-by-step guidance to restore optimal reception.
Audio Quality Problems
Static, distortion, low volume, or intermittent audio can diminish your satellite radio experience. We help identify whether the issue is related to FM modulator interference, audio cable connections, device settings, or environmental factors, and guide you through the appropriate fix.
Device Connectivity
Having trouble connecting your satellite radio to your vehicle system, Bluetooth devices, or the companion app? Our team helps troubleshoot pairing issues, connection drops, and compatibility problems across different device types and vehicle models.
Software and Firmware Updates
Keeping your satellite radio device updated ensures the best performance and access to the latest features. We guide you through checking for available updates, downloading firmware, and installing updates safely without disrupting your service.
Quick Troubleshooting Tips
Try these basic steps before calling. If the issue persists, our specialists are ready to help.
Perform a Signal Refresh
A signal refresh can resolve many common reception and channel issues. This sends a fresh activation signal to your radio device.
Check Your Antenna
Ensure your antenna has a clear, unobstructed view of the sky. Metal roofs, garages, and tall buildings can block satellite signals.
Restart Your Device
Turn your satellite radio off completely, wait 30 seconds, and turn it back on. This can resolve many temporary glitches.
Verify Cable Connections
Check that all audio and antenna cables are securely connected and undamaged. Loose connections are a common cause of audio issues.
Call Our Support Team
If basic troubleshooting does not resolve your issue, call +1 (888) 858-7599 for expert assistance from our trained specialists.
Disclaimer: XM Satellite Radio Pro provides independent technical support only. We are NOT affiliated with SiriusXM Holdings Inc. Service charges may apply. For official support, visit the official SiriusXM website.
Ready to Get Your Satellite Radio Working?
Whether you need activation, installation help, or technical support, our satellite radio specialists are standing by to help you. Call us now for immediate assistance.
Independent third-party service provider. Not affiliated with SiriusXM Holdings Inc. Service charges may apply.